It's family-run/small business, and definitely much better than some of the big-box autoshops and dealerships! They do a good job.
Never go back there
Had my car "fixed" by them 3 times in the last month...
They only do a 3rd of the job
Never bring your car their in the first place
Fortune auto repair, only costs a fortune and doesnt repair nothing
Firestone is a chain autocar shop which is 100% gurantee of fixing the issue
We get our cars inspected here every year. Great people.
Really good work done here -- they are quick, timely, honest, and priced reasonably.
Love the people who work here. A+ trustworthiness
AVOID! I had my car towed here when the fuel pump malfunctioned and I was stranded in frigid winter temperatures. The repair was urgent due to cold weather. Fortune Auto had my car for 2 hours. They replaced hoses and clamps on the fuel pump. They said it was repaired and safe to drive 2 hours to Boston. I was charged $150. The $150 was kindly paid by a local Catholic church as as I have been financially distressed after injuries. The very next day my fuel pump malfunctioned again. In 10 degree weather! I called Fortune Auto back and they said they would do whatever it takes to fix it right. I returned. Then they had the audacity to tell a financially distressed person getting help from a local church at the holidays that to fix it "right," it would cost another $400 or $500 *after* telling me they fixed it the day before for $150. They were attempting to milk more money from the church. I kindly pleaded with them to please refund the $150 to the Catholic church since my fuel pump failed within 24 hours of their repair. They would not. I have no refund and no repaired car. Avoid this place !
Fortune Automotive is a US Car Repair based in Lenox, Massachusetts. Fortune Automotive is located at 211 West St, Lenox, MA 01240, USA.
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